Delightful User Experiences with Intent

Event Page

March 16, 2015


American Underground Classroom

Event Type


What's it About?

Delightful user experiences: how to design UIs that are polite and forgiving, and have a great personality.

The user experience quality bar is rising-users are walking around with great UXs in their pockets, and they are starting to expect the same with their other software. Being good enough-solving problems with mechanical usability-is long past its “best by” date. Today, users want to enjoy using their software and feel good about it emotionally.

In this talk, Everett will explore what it means for software to be delightful and the specific attributes that help achieve delight. He will explain how to connect emotionally to users, and cover topics such as special experiences, personality, forgiveness, performance, and attention to detail.

The biggest surprise you will learn: just how little it takes to delight users. While their expectations are rising, they are so low that it takes very little to exceed them.

About Everett McKay

Everett McKay is Principal of UX Design Edge, a user experience design training and consulting company for mobile, web, and desktop applications based in Vermont. Everett’s specialty is UX design training for software professionals who aren’t experienced designers through onsite and public courses and workshops. His new book is UI is Communication: How to Design Intuitive, User Centered Interfaces by Focusing on Effective Communication, recently published by Morgan Kaufmann.

About The Triangle UXPA

The Triangle UXPA (formally known as the TriUPA) was founded in 2005 and is the North Carolina Raleigh-Durham-Chapel Hill chapter of the User Experience Professionals Association. We are focused on building and supporting the local community of practitioners who focus on crafting great user experiences, which includes the sub-disciplines of interaction design, information architecture, user research, and more.